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SMART SOLUTIONS. REAL RESULTS.Thats how we roll.
Since 1999,
Growing Stronger Through Service, Partnerships, and People
H.C. Ducusin Inc. was established in 1999 with a clear vision: to provide professional telesales and direct sales services to leading banks and financial institutions. What began as a small team has steadily grown into a trusted outsourcing partner, known for its commitment to quality, performance, and people. Over the years, the company has expanded its services to include telesales, customer portfolio management, personal loans, and nationwide booth sales, building long-term relationships with clients and helping thousands of customers access financial products. Today, HCDI moves ahead with the same commitment that has defined it from the start - dedication, trust, and the drive to create opportunities for growth.
The Principles That Guide Us
VISION
What We Do Everyday
To be the premier partner for local banks and financial institutions, revolutionizing credit card and loan sales through innovative outsourcing solutions. We envision a future where our collaboration enhances financial accessibility and literacy in communities, driving growth and prosperity. By combining technology, expertise, and commitment to excellence, we aspire to set the industry standard for operational efficiency and customer satisfactions.
MISSION
The Tomorrow We’re Building
Our mission is to empower local banking and finance institutions by providing exceptional sales business process outsourcing services. We are committed to enhancing operational efficiency, driving revenue growth, and delivering solutions that meet the unique needs of our clients. Through integrity, innovation, and a customer-centric approach, we strive to foster financial inclusion and build lasting partnership within industry we serve.
CORE VALUES
What We Stand By
These principles shape the way we work every day—guiding our decisions, strengthening our partnerships, and defining how we grow as a teamand as a company.
1. Integrity
2. Customer- centricity
3. Innovation
4. Collaboration
5. Excellence
6. Respect
Leadership Team
HECTOR C. DUCUSIN
PRESIDENT & CEO
HEIDI P. DOLOR
Managing Director
Pasig City Site
AVELINA DELA LUNA
Finance and Human
Resources Head
MARIA CHERIST C. POSTERERO
Operations Manager,
Quezon City Site
EMIE GUZMAN
Operations Manager,
Completion
SAM BULLAG
Operations Manager,
Cross-sell
INDUSTRIES WE SERVE
Bridging traditional finance and the digital future.
Over the years, H.C. Ducusin Inc. has partnered with institutions across the financial sector, from long-established banks to new digital players. Our adaptability allows us to support a wide range of customer needs while maintaining consistent results.
Traditional Banks
established institutions offering credit cards, loans, and a full suite of financial products.
Digital Banks & Fintech
Online-first players bringing modern, accessible banking solutions to customers.
TESTIMONIALS
What our clients say about working with us.